Weekdays 11:00 AM - 5:00 PM Closed on Saturdays, Sundays, public holidays, Golden Week, summer holidays, Silver Week, and year-end/New Year holidays.
Public Email Address
thevit.jw.contact24@gmail.com
Website URL
https://thevitjewelry.com/
Sales Price
Please refer to the product introduction page. The sales price of the products may change without prior notice. Thank you for your understanding.
Additional Fees Besides Product Price
Consumption tax, shipping fee (a flat rate of 1,100 yen including tax nationwide)
Delivery Time
For products in stock, they will be delivered within about one week from the next business day after the order acceptance date (or payment confirmation date for bank transfers). For products made after payment, they will be delivered within about one week from the next business day after the product completion notification date (approximately one and a half months later). (Excluding Golden Week, summer holidays, Silver Week, and year-end/New Year holidays)
Payment Methods
1. Credit card payment
2. Bank transfer
If you prefer bank transfer, please bear the transfer fee.
3. PayPal
Return Policy
If there are any defective products, we will check our inventory and exchange them for new or equivalent products. Please contact us by email or phone within 3 days of product arrival. Requests for returns and exchanges may not be accepted after this period. Returns will only be accepted in the following cases:
- The delivered product differs from the order.
- The delivered product was damaged or broken.
Return shipping costs will be borne by our company.
Returns and exchanges cannot be accepted in the following cases:
- Products that have been used once
- Products that have been damaged or soiled under the customer's care
- Color differences due to image viewing (Please note that the color of the product images may differ from the actual color due to the nature of viewing on a PC or mobile device.)